Terms and Conditions
Acceptance of Orders
All orders received are subject to acceptance by Taste
Perthshire and we reserve the right to reject any order without giving reasons. No contract to supply
goods or services to you will come into existence unless we dispatch goods or provide services to the
purchaser or otherwise communicate to the purchaser our acceptance of an order...
Alcohol
Gifts containing alcoholic drinks cannot be sold to persons under 18 years
of age. In submitting your order online (which includes Alcoholic beverages) and agreeing to our terms and
conditions, you are confirming you are older than 18 years of age.
Cancellations
Orders can be cancelled up to day of dispatch, when a full refund will
be credited. For online purchases the customer has the right to cancel an order up to seven days after
receipt of goods. Where this right is exercised you will be refunded the full amount minus any goods which
cannot be resold and any items which have been consumed or damaged as well as carriage charges incurred.
All goods must be returned in good condition. We aim to provide the refund within seven days on receipt of
returned goods, less any charges as stated above, once the hamper has been returned. Notification of
cancellation must be in writing - letter, fax or email. Please see details below. Cost of return to be
paid by the customer.
Checkout
Before placing your order, you should carefully read the Terms and
Conditions. Please tick the box to confirm you have done this.
Confirmation of online order
Once your order has been placed, the summary order
details will be displayed. You should print or save this page for your records.
Customer Services
Please contact Customer Services if you would
like further information about an order. Our office hours are Monday to Friday 9 a.m. to 5 p.m. all year
round. Our address is Taste Perthshire, Bankfoot, Perth, PH1 4EB, 01738 787696 or you can email info@tasteperthshire.co.uk.
Force Majeure
Whilst every effort will be made to meet customers demands,
cancellations or variations may be necessary as a result of an Act of God, War, Strike, Lockout, Labour
Dispute, Fire, Flood, Drought or other causes beyond the control of Taste Perthshire. If attempted
delivery is not made within an acceptable time, then the customer may cancel the order. We suggest that
this is over seven days for UK mainland.
Law
These terms and conditions and all acts of Taste Perthshire, its Directors and
employees shall be in the accordance of the laws of Scotland. Nothing in these terms and conditions
affects your statutory rights.
Payment Terms
We accept payment online through Stripe which offers secure, encrypted
card transactions.
Privacy Policy
Taste Perthshire does not disclose buyers or recipients information to
third parties, without their prior permission.
Reservation of Title
All goods remain the property of Taste Perthshire until they
have been paid for in full.
Security
You can be confident when you enter Your Account with your email address and
password, that all your information in the Checkout and Payment area will be fully encrypted using
Stripe's security technology. All data sent to our server and the data returned to you is encrypted
to prevent unauthorized persons viewing your details.
VAT and Duty
These apply at the current rate at the time of invoicing. Some gifts
contain zero rated food items. On these items a percentage VAT rate has been calculated.
Delivery Details & Times
Accurate addresses and signature for receipt of gift.
Please ensure all addresses
are accurate to include postal town and postcode, together with recipient’s telephone number. Inaccurate
addresses will inevitably cause delay and incur an additional delivery charge. We are unable to deliver to
BFPO and PO Box numbers. Our liability is limited to delivery to the building, not individual recipients.
If you provide us with a wrong delivery address and your goods are signed for by another party, Taste
Perthshire cannot be held responsible for any loss you incur as a result.
Christmas Delivery
We guarantee Christmas delivery to all UK mainland addresses for all orders received up to midnight on
Monday 21st December 2021, providing someone is available to receive the gifts. Any orders received after
this date will be subject to availability, which we will confirm.
Christmas deliveries will be dispatched from 1st to 21st December.
Recipients who are unable receive their parcel due to not being in will be left a card to telephone the
courier to agree a suitable day for delivery/collection. However, during the week before Christmas, due to
the volume of parcels being delivered, the courier requests permission to leave the goods in a safe place.
We would also say that if the recipient knows that they will not be in we are always happy to leave a
parcel in a safe place with the customers prior instruction. Responsibility for the item under such
circumstance falls directly on the recipient.
Collection
Gifts may be collected from our shop by arrangement. Please email info@tasteperthshire.co.uk or telephone 01738 787 696 to
arrange.
Prices
Mainland deliveries through out the UK will all be charged at £4.99 as a flat
rate for gift items & hampers if the purchase is less than £59.99. Any parcel for a single
item purchased exceeding or of the value of £60.00 will be sent free of charge, the price of
posting being covered by Taste Perthshire as a gesture of goodwill to the recipient.
Protective packaging
All our food and wine gifts are packed in strong containers.
Depending on the contents of your gift, we usually pack glass items in bubble wrap and use either wood
wool or polystyrene to protect your gift in transit. The whole gift and container is then enclosed in a
strong cardboard outer.
Insured and tracked
The gifts are dispatched via courier, are insured and tracked.
Non Delivery arrangements:
Recipient not in and no-one to sign for gift
The driver will leave a card at the
address with contact information for re-delivery or collection. Any parcel which has been carded and not
delivered or collected within five working days from date of dispatch is automatically returned to Taste
Perthshire. We cannot be held responsible for any perishable foods if the recipient does not contact the
courier immediately on receipt of the calling card.
Claims for loss or damage
Delivery services have significantly improved in recent
years, so in the unlikely event of damage or loss in transit, we will replace the damaged contents or gift
immediately free of charge providing the following: The goods are signed for upon receipt as damaged or
have been refused because of obvious damage.
The courier and ourselves are informed at once and it is confirmed by the recipient to us in writing
within a reasonable time of delivery quoting reference number on the parcel. Our couriers recommend that
any damage which cannot be seen from the outside must be notified to the couriers and Taste Perthshire in
writing within 7 days.
Damaged goods must be retained for inspection and it may be required that they be returned to us at our
expense before replacement or refund. All claims must be submitted within a reasonable time. Our couriers
recommend a maximum of fourteen days. Returned goods must clearly show the full name, address and
telephone number of the sender. We cannot accept responsibility for the wrong order or non-delivery,
resulting from incorrect information or addresses being provided.
